Frequently Asked Questions
Everything you need to know about shopping with High Country Western Wear.
How do I determine the correct size for cowboy boots?
Western boots typically run a half-size larger than standard athletic shoes. We recommend ordering a half-size down for a snug fit. If you are between sizes, choose the smaller option as leather will stretch and mold to your feet over time.
What is your return policy for hats and apparel?
We offer a 30-day return policy on all unworn items with original tags attached. Please note that felt and straw hats must be returned in their original protective box to prevent reshaping or damage during transit.
How long does shipping take for domestic orders?
Standard shipping typically takes 5-7 business days. We also offer expedited 2-day shipping for those who need their gear ready for the next rodeo or event. All orders over $150 qualify for free ground shipping.
Are your leather products authentic?
Yes, we pride ourselves on sourcing only genuine, high-quality leathers including full-grain cowhide and exotic skins like ostrich and alligator. Each product description specifies the exact material and origin.
Do you offer hat shaping or cleaning services?
Currently, we provide custom hat shaping services at our physical storefront. For online orders, hats are shipped with their factory crown and brim shapes. We provide care guides with every purchase to help you maintain your hat's quality at home.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna for larger purchases like premium boots and saddles.